Frequently Asked Questions
Will it really take 3-4 weeks for my items to arrive?
Maybe. Items usually arrive in less than 4 weeks and frequently arrive in less than 3. However we want to be upfront and honest and cannot guarantee that they will arrive in less than 3 weeks. It is possible, but we can't promise. Every item will receive a USPS tracking number when it ships, so you can follow your item every step of the way. And, as always, if you have any questions regarding your order please reach out. We are happy to help.
Why are your prices so much lower than other stores?
Catsup is run, with love, by a very small crew. We keep our costs low by doing everything (from sourcing to photo editing to social media marketing) ourselves so we can pass the savings on to you.
Why aren't your clothes separated into Men and Women?
We believe that no one, regardless of your gender identity, should tell you what to wear. Wear whatever makes you feel comfortable.
How many cats do you have?
In the office we have two cats. Grey (a calico) and Daniel Tiger (a tabby).